Refund Policy
At General News, we are committed to providing a high-quality news experience for all our subscribers and users. This Refund Policy outlines the conditions, procedures, and limitations related to refund requests for paid services, subscriptions, or other transactions on our website. By purchasing or subscribing to services on General News, you agree to the terms described in this policy.
1. Scope of Refunds
General News offers subscriptions and paid services, including premium content, newsletters, and digital products. Refunds may apply under certain conditions, including:
- Duplicate payments or billing errors
- Unsuccessful delivery of paid services
- Subscription cancellations within a specified grace period
Refunds are evaluated on a case-by-case basis and are issued in accordance with the procedures outlined below.
Note: All digital content accessed or consumed prior to a refund request may affect eligibility for a refund.
2. Refund Eligibility
To qualify for a refund, the following conditions must be met:
- The refund request must be submitted within 14 days of the original purchase or subscription renewal.
- The user must provide proof of payment and details of the transaction, including the email address or account associated with the purchase.
- The service or subscription must not have been fully utilized or delivered, unless there is an issue with access that cannot be resolved.
- Refund requests for promotions, discounted, or gift subscriptions may be subject to additional limitations.
3. Non-Refundable Items
Certain transactions are non-refundable, including but not limited to:
- One-time donations or contributions to General News
- Access to articles, reports, or newsletters that have already been downloaded or consumed
- Services canceled after the grace period or after significant usage
We encourage users to carefully review subscription terms and service descriptions before completing a purchase.
4. Refund Process
To request a refund, users should follow these steps:
- Contact Customer Support via phone or email using the contact information below.
- Provide transaction details, including date, payment method, and account information.
- Explain the reason for the refund request clearly.
Once the request is received, our team will review and process the refund within 7–10 business days. Approved refunds will be issued using the original payment method whenever possible.
Note: Refund processing times may vary depending on your bank or payment provider.
5. Subscription Cancellations
Users may cancel ongoing subscriptions at any time. Cancellations take effect at the end of the current billing cycle, and no further charges will be applied. Refunds for partial billing cycles are determined based on subscription terms and usage.
Users are encouraged to manage subscriptions through their account settings or by contacting General News support for assistance.
6. Contact Us for Refund Requests
If you have questions regarding this Refund Policy, wish to request a refund, or need assistance with subscription management, please contact General News:
- Phone: +1 512-365-4738
- Email: [email protected]
- Address: 1406 Wagon Ct, Wilmington, NC 28412, United States
Our support team is committed to responding promptly and resolving refund inquiries in a fair and transparent manner.
7. Policy Updates
General News reserves the right to update or modify this Refund Policy at any time. Updates will be posted on this page with the revised effective date, and continued use of our services constitutes acceptance of the updated policy.
